Imho it's not done that the helpdesk of a software company like Amember is closed during several days! Probably 1000's of marketers rely on this software to run their membership sites. Why doesn't Amember check the helpdesk and forums - even if it was only once a day - to at least deal with critical/urgent issues like this one? This is imo very poor customer service just like it is very poor programming practice to use a specific date as RECURRING expiration date and then not taking into account what would happen when that date is finally reached! We run a software company ourselves and are available 365/7/24. I can't imagine what would have happened if we took off from 31/12 till 01/04 (like Amember) leaving our customers - not knowing what was happening because they couldn't login in our site - on their own during several days. Probably a lot of cancellations would have been the result! We detected the problem during new year's night (!) and luckily we could solve the problem on new year's day thanks to some clever people here in the forums. Thanks Skippy and other people here for providing proper instructions! Thanks Amember for being so great in being unavailable during these days! Hopefully you'll learn from this mistake!