If you would like to keep track of all your tickets submitted to our HelpDesk (and our responses to them), please make sure you have a valid HelpDesk/Forum account. It is free and easy to set up — just fill out our short registration form, log in and return back to this page. If you already have a HelpDesk account, simply log in to opening a ticket.
Our guaranteed response time on weekdays is 24 hours (we are closed on weekends). Most support tickets are responded to within only a few hours, unless they revolve around more complicated issues that require our techs to spend more time on them, obviously.
9am–6pm (UTC+4) Monday–Friday