1ShoppingCart Changes = Featured Products (Up-Sells) Do Not Display

The recent changes at 1SC have created a problem for aMember users.

Featured & Related Products will not display with aMember products on the 1SC Expanded Checkout Page.

This is bad news because I rely on those upsells to offset my marketing costs and keep my business profitable.

I finished designing and testing my Featured Products alongside an aMember purchase 3 days ago, everything was good. When I checked them yesterday, they were gone.

Test #1

You can see what I mean by following the instructions below and using my site.

Inside 1SC, I am trying to "Show Featured Products on Expanded Checkout:" and "Show Related Products on Expanded Checkout:". I have "Yes" selected for both of those things in Cart Options. I have "Expanded Checkout" selected as my Checkout Style in Cart Customization. I have 3 products besides my aMember product selected as Featured Products. I have another 3 separate products selected as Related Products in the Optional Values of my aMember product.

Go to http://www.bodybuilderu.com/amember/signup.php?price_group=-7&hide_paysys=1shoppingcart > Fill in some arbitrary information & click Continue > You are now redirected to my 1SC Expanded Checkout Page > Notice that no Featured or Related Products are displayed

So even though I have everything setup correctly, Featured & Related Products are not displayed with an aMember product.

Now click "Clear Cart" (or "Remove") to remove the aMember product. The Featured Products are now displayed at the bottom of the Cart Contents Page.

Test #2

Now let's do a test with a regular digital product, an ebook, not an aMember membership/product. Follow this link:

http://www.1shoppingcart.com/Secure...F4F&pid=553b4a7298e1d1a45f6695c930ade036&bn=1

You are taken to the same Expanded Checkout Page as with the aMember product, but you see that the Featured products are displayed like they should. Because that product is not an aMember product, it's just an ebook download.

I'm currently waiting on a response from the fabulous 1SC support team. If they won't help me I'm going to have to try to inject something to show upsells. Any ideas?

Attempt #1

I wrote a bunch of custom code in order to display my own "Featured Products" section. I got it up and tested it but it does not work right with an aMember product. Here's a snippet:

Code:

<div class="product-buy">
  <a href="http://www.1shoppingcart.com/SecureCart/SecureCart.aspx?mid=4219367F-BF49-4CE4-82DA-BFDC1CF7FF4F&pid=553b4a7298e1d1a45f6695c930ade036&bn=1">
    <img src="https://www.mcssl.com/merchantLogos/115983/addtocart.gif" style="border:none;" />
  </a>
</div>

It's because I had to use the 1 Step Checkout Link as the URL that updates the cart contents (for my "Add to Cart" button). For some reason this breaks the aMember/1SC integration - the 1SC order goes through, but aMember keeps that customer in Pending status, so they can't login.

The way Featured Products natively work in 1SC is by using <input> to update the cart contents. The <input> works because it's part of the 1SC secure <form>. But I do not see a way to add code to their form, therefore cannot use <input> as my custom "Add to cart", and consequently the system does not work with aMember.

Back to the drawing board.

Submitted a support ticket to aMember to see if there is anything they can do about this. Will update here with the latest...

lol Most definitely was sarcasm.

When I click your first two links I'm seeing the "Popular Items on Sale" items at the top. Looks like this issue has been fixed.

What was required to fix it as I might need to do this if I add Featured Products in my 1SC account?

Side question - are all of those security seals on your shopping cart page provided by 1SC or did you stick them in yourself? They make the cart look very safe. I need to add something like this to reassure customers.

Andrew

The "Popular Items on Sale" was my custom code. The test steps above weren't totally valid at the time.

There is no fix for the Featured Product problem yet. See my attempt at a fix above.

If you have 1SC you know they give you the McAfee Secure seal (used to be Hacker Safe). The other 3 I inserted. The Authorize.Net seal is comes with using them as your gateway. CAN SPAM is custom by a colleague of mine - just need to follow CAN SPAM rules and there's no reason why you can't advertise that fact. SSL icon is custom by me - just displaying the fact that the page is encrypted.

Thanks for the details about the seals. I might get my act together enough to stick them on my shoppingcart checkout page. Folks say they can help decrease cart abandonment.

Andrew

The fix that 1SC provided to the 2 step checkout bug does not fix this bug. I also attempted to inject a custom Featured Products section but it did not work with in conjunction with an aMember product purchase - it breaks aMember's automation. I updated my first post with the details.