Renewal reminder email going to users who aren't up for renewal

Discussion in 'Troubleshooting' started by popasmoke, Oct 12, 2021.

  1. popasmoke

    popasmoke aMember Pro Customer

    Joined:
    Oct 15, 2013
    Messages:
    18
    aMember 6.3.8
    We have email reminders going out to members who are not due to renew. See attached sample. Please advise.
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    2,294
    Hello,

    Please submit ticket to helpdesk with this issue:
    https://www.amember.com/support

    We need to check access records for this user and settings of your expire email notification.

    Best Regards.
  3. popasmoke

    popasmoke aMember Pro Customer

    Joined:
    Oct 15, 2013
    Messages:
    18
    Done! #KAS-37247-229

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