Hi, I have a question about how the payments are calculated with Product Renewal Group. I had a 3 month subscription and am having people sign up to continue their subscription after the three months on a month to month basis. I have the product renewal group the same with both subscriptions... My question is - when people who still have a few weeks sign up for the month to month... from what I understand their subscription start date begins at the end of the few weeks they still had on the original subscription... but, they are charged right away for the new subscription. When is their second payment due if they are billed month to month? So... for example, if someone has their current subscription ending on September 10th - but, they renew with a month to month subscription on August 31st... Their new sub start date becomes September 10th. When are they billed the second time? Is it every 10th of the month or 31st? And, if it is the 31st - then where do they get those extra 10 days (the difference between the 31st of Aug and the 10th of Sept)? Thanks...
Hello, I think that the answer depends on the payment processor you are using and how rebilling is handled by that payment processor. If the payment processor handles the rebills and only notifies aMember after the rebill occurs then I would expect the rebill to occur on the 31st of every month using your example. Because typically the payment processor does not associate two products with one another or have the logic of doing the rebill 10 days later. To the payment processor the initial new payment on monthly product is separate from your previous 3 month product. I believe the first new payment on monthly product will probably set the expiration date correctly, but on the first rebill of the monthly product the aMember payment plugin has to be sure to set the new expiration date using the existing expirartion date which is 10 days into the future versus the current date otherwise the user will lose 10 days. I assume aMember has done this correctly so I wouldn't expect any problems. On the other hand if aMember does the rebill I believe it only does the rebill when the subscription is expiring. In this case the expiration date is on the 10th (using your example) so I would expect it to rebill on the 10th of the next month. Irregardless of how the rebill occurs the users access is controlled by the expiration date not the date the rebill occurs. To know for certain you would have to provide the payment processor that you are using. Jimmy
Thanks... I'm using paypal. I think the way I understand it is that they will be billed on the 10th because the new subscription picks up after the original one ends. Frankly, it doesn't matter to me how it works out as long as it does; however, I have customers renewing and they are wondering why they are having to pay now if the subscription doesn't pick up until after their other one expires. They want to be sure they get all they paid for (don't blame them)... so I want to be sure I give them a correct answer... Thanks again... Jenni