Is there a way to be alert on my MacBook via notifications when a helpdesk ticket is created by my member?
I think I have a cool workaround: I checked this: Send Notification about New Messages to Admin (Setup/Confirguration -> Helpdesk) I changed my admin email to my Gmail address. And I turned on "New mail notifications on" in my Gmail Settings. On paper, this should work. Still waiting for my first one.
Great news. This worked as expected. Even better, this command in Terminal (mac) keeps the notification staying up as long as we desire - in this case I choose 25 seconds: defaults write com.apple.notificationcenterui bannerTime 25 (This requires a restart of the computer.)