isActive returning false for active users - people can't log in!

Discussion in 'Troubleshooting' started by easyprompter, Jun 18, 2019.

  1. easyprompter

    easyprompter New Member

    Oct 4, 2016
    I have an issue where a number of users that have more than one active subscription can't log in. That is, they can log into amember but not into my app since I'm checking isActive before allowing access. Upon inspection, I see that all of these users have more than one subscription.
    My site allows 3 products:
    1 - free
    2 - monthly
    3 - yearly

    all the users who have complained, have at least 2. Sometimes it's yearly and free, sometimes it's overlapping yearlies (they tried one payment processor, then another cause they had trouble signing in, I guess)..
    in all cases, removing one of the subscriptions fixes the problem.
    My question is, how is "isActive" interpreted and why did this start happening all of a sudden?
  2. caesar

    caesar aMember Pro Developer Staff Member

    Oct 16, 2009

    It is some issue with access cache rebuild. Please check our answer in helpdesk.

    Best Regards.

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