How to cancel a recurring subscription in Stripe

Discussion in 'Payments processing' started by dvorah, Jul 7, 2022.

  1. dvorah

    dvorah aMember Pro Customer

    Joined:
    Dec 28, 2012
    Messages:
    16
    [Question about cancelling subscriptions in Stripe.]

    With aMember - to cancel a subscription for someone who pays with PayPal
    - we have to go into PayPal to cancel the subscription.

    When a customer creats a subscription in amember and pays with STRIPE - it does not show up as a subscription in Stripe.

    How do we cancel their aMember subscription to a product if they paid with Stripe?

    Thank you very much,
    D'vorah
    dvorah, Jul 7, 2022
    #1
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    2,295
    You can cancel this subscription within aMember admin interface:
    aMember Cp -> User -> Browse User -> (edit) -> Invoice/Access

    screenshot-cancel-recurring.png
    caesar, Aug 3, 2022
    #2

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