How does a customer CANCEL a "Recurring Active" billing?

Discussion in 'Troubleshooting' started by christopher_parrett, Dec 15, 2020.

  1. christopher_parrett

    christopher_parrett New Member

    Joined:
    Jan 9, 2020
    Messages:
    10
    Customer signs up for a recurring billing.
    Every Month
    Every 3 Months
    Every 6 Months
    or Once a Year.

    As the Admin, I can go in, open the invoice and click on "Stop Recurring".

    But how does the customer cancel their membership and stop any future billings from occurring?

    Attached Files:

  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    2,295
    Hello,

    Customer can do it on his dashboard in widget "Active Subscriptions":

    cancel.png

    Option "Allow cancel recurring subscription from user account" should be enabled:
    aMember CP -> Configuration -> Setup/Configuration -> Advanced

    Best Regards.
  3. lovepainandlatex

    lovepainandlatex aMember Pro Customer

    Joined:
    Dec 14, 2021
    Messages:
    6
    Thanks your post was really helpfull but...
    I checked the box but there is no canceling option ? what could be the reason for this?

    upload_2022-3-12_0-31-3.jpeg
  4. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    2,295
  5. lovepainandlatex

    lovepainandlatex aMember Pro Customer

    Joined:
    Dec 14, 2021
    Messages:
    6
    Verotel

    Obviously they did not ad the code in their ad-on. Could this be soved with some api code? My programing knowledge is pretty beginner level.

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