Helpdesk attachments.

Discussion in 'Installation' started by crystalmedia, May 1, 2020.

  1. crystalmedia

    crystalmedia Member

    Joined:
    Oct 15, 2013
    Messages:
    61
    Hi. I have a few questions.

    1. Is it safe for me to manually delete the helpdesk attachment files inside the data folder? I need to clean up some space.

    2. What file types are allowed for upload in the helpdesk? How can I change which files types are allowed and which are not allowed?

    3. I'm on shared server and BlueHost will not give me access to opt/cpanel/ea-php70/root/etc/php.ini. I need to change my max_upload_file size. I know how, so I created my own php.ini file and placed it inside Amember data folder. But that is not helping. Any suggestions? Thank you.
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    2,112
    Hello,

    1. Yes, you can delete it. Just links to these files within helpdesk replies become broken. I do not think it can be issue for old tickets.

    2. Any file type. There is not restrictions. It is not possible to manage it.

    3. It is better to ask your hosting support how to change php ini settings. It can be server setup specific.
    Also you can add this line to application/configs/config.php
    PHP:
    ini_set('max_upload_file''2M');
    above return statement.

    Best Regards.
    crystalmedia likes this.

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