FastSpring Plugin not working regarding rebills

Discussion in 'Payments processing' started by mhalper2000, Jul 29, 2018.

  1. mhalper2000

    mhalper2000 aMember Pro Customer

    Nov 16, 2012

    I use the webhooks to send data from FastSpring to aMember. AMember is what I use to manage access for our customers and aMember has a plugin for FastSpring.

    When a new customer signs up using payment through FastSpring pop up store, everything works great and FS tells aMember to create customer and access is then provided.

    But the problem starts when the first renewal/recurring payment happens. The payment is charged correctly on the FS side but the transaction is not sent through the webhook to aMember and then the customer is expiring as unpaid on the aMember side.

    Basically, the thing that works perfectly when a customer first purchases does not work correctly when the rebill takes place.

    Has anyone else seen this?

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