Email Autoresponder not working

Discussion in 'Troubleshooting' started by kinitex, Mar 23, 2020.

  1. kinitex

    kinitex Member

    Joined:
    Aug 28, 2009
    Messages:
    49
    I want to email users after 2 days of registration but never bought a product. I have tried every combination of settings possible in the autoresponder section but the cron is not sending out any emails for it.

    I am manually triggering my cron by going to site.com/amember/cron and the blank page is showing up like it should.

    Questions:

    1) Send E-Mail if customer has subscription (required), what do I set this to?
    2) Send E-Mail only if customer has no subscription (optional), what do I set this to?
    3) Send E-Mail Message (2)th subscription day is what I set, but doesn't subscription mean buy? Is this whats preventing it from sending to registered users that haven't bought?
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    2,071
    Hello,

    Autoresponders works based on product access. You can not use it if user did not have any product.

    You can create free lifetime product (eg. Membership) and add it to your signup form as "Add Subscription Before Payment (HIDDEN)" block:
    aMember CP -> Configuration -> Forms Editor

    Then you can setup your Autoresponder this way:
    1) this free product Membership
    2) List of all your paid produtcs
    3) second day

    Also aMember has pending invoice notification - amember sent it if user start product purchase but did not complete it.
    You can configure it at:
    aMember CP -> Configuration -> Setup/Configuration -> E-mail (Pending Invoice Notifications)

    Best Regards.

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