Customers not getting auto access to protected content after payment

Discussion in 'Troubleshooting' started by justsammorris, Jun 12, 2018.

  1. justsammorris

    justsammorris aMember Pro Customer

    Jun 7, 2018
    Upon payment, subscribers aren't getting automated access to protected content.

    I've run tests on CCBill datalink and something seems to be wrong but CCBill have white-listed all possible IPs and still it won't fix.

    I can see the CCBill information is coming through as an invoice, but not registering as having been paid. Therefore no access is being granted.

    Please advise as I'm currently having to manually active memberships which is not ideal.
  2. jenolan

    jenolan aMember Coder

    Nov 3, 2006
    You need to raise a ticket and let them see what is happening, payment processor handling can be a dark art and a simple configuration error can cause it all to not work properly.
    relapse likes this.

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