Auto-rebill question re: existing members

Discussion in 'Payments processing' started by bdischer, Feb 26, 2019.

  1. bdischer

    bdischer New Member

    Joined:
    Nov 22, 2006
    Messages:
    2
    Hi, I currently have a product that is already out there and has been purchased. The product does not currently have auto-rebill enabled. If I enable auto-rebill for this product, what happens to existing product owners? Do they convert to auto-rebill? If so, immediately? If so, do they have the option to opt-out in their profile?

    Thanks!
    Blake
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    2,295
    Hello,

    Changes within product billing plan has not impact to users who already purchased it.

    Best Regards.
  3. adamelacey

    adamelacey New Member

    Joined:
    Mar 14, 2019
    Messages:
    1
    Hi Caesar, does that include if you change the first or second period? For example, I have an annual product and I would like to change it to rebill every 2 years instead of 1. That won't effect the existing users that have purchased previously on 1 year?
  4. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    2,295
    It includes any changes within product billing plan.

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