AMember CANNOT process trial subscriptions. We launched a full fledged campaign with a new product that took about a year to put together. We had a $19 30 day trial, where we'd send them a package and then after 30 days if they liked it and didnt send it back they'd be billed automatically for the full price of the program which was $189. Before I started, I sent screenshots of my amember software configuration to amember support and they said everything looked fine and it would work great! We've sold 119 packages within the first couple months, and sent out all the goods. We only had one return. This means we should now be collecting $22,302. Only AMEMBER WONT COLLECT. I've messaged support 9 times regarding this same issue and have gotten no where. First they said, "you must upgrade". What the hell? I just bought the software, you mean for all this time the software never worked and JUST NOW the upgrade fixed the rebilling? So I upgraded.... This fixed nothing. I'm getting no explanations and often times it takes them 4 days to respond to one of my questions when I have $22,302 riding on the line! 4 DAYS, when they PROMISE 24 HOUR SUPPORT. Oh, and lets not forget there is no phone support. You must email and wait. This is ridiculous. Note to amember: I will amend this story when you fix my software. This has gotten out of hand.
Is there a way to manually bill these people? I have literally over 100 people that should legitimately be billed for the product they received and no way to do it! I've tried manually adding a new payment for the price of the product and setting the payment system as "authorize.net", but that doesn't work. It only shows up as paid in the software, it doesn't actually charge their card anything.
I'm glad to say everything has been resolved! Alex found this post and tracked me down. He personally saw to it that everything got sorted out. He provided EXCELLENT customer support which I have to say is extremely rare these days. If for no other reason, I definitely recommend this software because of Alex. Situations like this always come up in business, it's inevitable. What's important is to know that you have someone by your side that can take care of them quickly and effectively. Alex has done this. Thank you so much.
Could you all provide a brief description of the problem/solution? I am setting up a free 1month trial system too, and don't want to run into a surprize like that. Thanks, Damion
Damion, it is very easy to test, just enable cc_demo payment plugin (if aMember is not alive!) set trial period to 1 day, try to signup and watch what happens.