WHERE IS THE SUPPORT FOR THIS PRODUCT?

Discussion in 'Installation' started by dreamstarusa, Oct 30, 2015.

  1. dreamstarusa

    dreamstarusa aMember Pro Customer

    Joined:
    Oct 21, 2015
    Messages:
    5
    This is extremely disapointing.
    I purchased this software last week. I am trying to reach their support because I am unable to get the product to work.

    WHERE IS THE SUPPORT FOR THIS PRODUCT?

    HELLO, CAN YOU PLEASE ANSWER ANY OF MY 3 EMAILS FOR THE PAST 3 DAYS???

    THIS IS NOT GOOD CUSTOMER SERVICE.
    dreamstarusa, Oct 30, 2015
    #1
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Hi,
    Sorry for delay with reply in helpdesk. I will check your ticket asap.
    alexander, Oct 30, 2015
    #2
  3. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Max,
    Your first unanswered message was from Thursday. Anyway I'm sorry for delay with reply, please contact me in Skype to get this fixed quickly. My Skype ID : alexander_cgicentral I'm online now.
    Btw, I checked your nginx config, there is no aMember rules in it, so that's why you get 404 errors on amember pages.
    alexander, Oct 30, 2015
    #3
  4. dreamstarusa

    dreamstarusa aMember Pro Customer

    Joined:
    Oct 21, 2015
    Messages:
    5
    SUPPORT,

    CAN YOU PLEASE ANSWER YOUR EMAILS? ( I have sent 3 emails today with 2 simple questions)

    POTENTIAL BUYERS... please note that the support on this product is delayed.

    The usual reply time for an email is 12 to 24 hours. In America, this is not acceptable. I answers my customers in minutes.
    dreamstarusa, Nov 3, 2015
    #4
  5. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Max,
    Please have a look: https://www.amember.com/support/
    alexander, Nov 3, 2015
    #5
    aronprins likes this.

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