Affiliate Commission Visible in Stats but not in Review/Payout Section

Discussion in 'Troubleshooting' started by accularian, Aug 31, 2013.

  1. accularian

    accularian Online Macintosh support — aMember Guru.

    Joined:
    Dec 12, 2006
    Messages:
    39
    I have a customer who sold one of our Macintosh Training packages and earned a commission. The commission is listed when I look under CP->Affiliates->Affiliate Clicks/Sales Statistics...everything is correct. Yet, there is no record of his commission in CP->Affiliates->Affiliate Clicks/Review/Pay Affiliate Commission section.

    Both customers have paid and have full access to their content. I have checked that the customer settings match the settings of other affiliates who do show up int the Review/Pay section. All other affiliate sales show up fine and are being paid.

    Any thoughts?
  2. proudthemes

    proudthemes New Member

    Joined:
    May 3, 2010
    Messages:
    10
    Hello Dana,

    In aMember4, the "Pay Affiliate Commission" page displays only commissions that match the payout schedule: "Delay Payout (Days)", and that the Minimum Payout is correct.

    This can be checked and changed in Configuration > Setup/Configuration > Affiliates.
  3. accularian

    accularian Online Macintosh support — aMember Guru.

    Joined:
    Dec 12, 2006
    Messages:
    39
    Thanks for your swift response. Both the Delay Payout and Min. Payout are set to 1. I am assuming this would allow me to pay immediately and it is working for other customers who are affiliates. I can't think of any other settings under product, coupon codes, groups, etc. that would effect only one person's commissions. Can you?
  4. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,682
    Dear Dana Haynes,

    Please contact us in helpdesk (https://www.amember.com/support/) and refer to this thread we will check your configuration and will find what can cause this issue.
  5. accularian

    accularian Online Macintosh support — aMember Guru.

    Joined:
    Dec 12, 2006
    Messages:
    39
    Caesar,

    Thanks for the swift followup. Today, I received an email from the system advising me that I had commissions to pay. The customer/affiliate in question was in this batch. That's good. Now the question becomes, "What am I missing in processing commissions process?"

    I have both minimum payout and delay pay out after set to 1. Am I assuming correctly that 1 day means the next day? And a min. of 1 means that I will pay when the affiliate has at least one dollar in commissions? I do want to payout immediately.

    Finally, what is the purpose of the "Generate Payout Manually" button? Must I click it every time I want to generate payouts or does the system generate payouts automatically based on the above settings of 1 and 1?

    It is curious that I clicked the button on Saturday, two days ago and the payout showed up. On the other hand, the sale was made on 8/4/13 and it is now 9/3/13. Any relation?

    Great follow up... and I will send this to HelpDesk as well.

    Thanks.

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