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Revision as of 23:24, 18 September 2011 by Shalini (talk | contribs) (Accessing Helpdesk Setup Options)
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The "Setup/Configuration: Helpdesk" page is where you can set up help desk options like the text to be displayed on the helpdesk page and notification options when an admin responds to a helpdesk ticket.

Accessing Helpdesk Setup Options

  1. Login to the Admin Panel.
  2. Select "Setup/Configuration" from the options on the left side of the screen. See Setup/Global for more information on how to do this.
  3. Click the "Helpdesk" button.


The "Setup/Configuration: Helpdesk" page is displayed.

Editing Text on Helpdesk Page

Enabling/Disabling Customer Nofications

Editing Email Notification Template