The "Setup/Configuration: Helpdesk" page is where you can set up help desk options like the text to be displayed on the helpdesk page and notification options when an admin responds to a helpdesk ticket.
Accessing Helpdesk Setup Options
- Login to the Admin Panel.
- Select "Setup/Configuration" from the options on the left side of the screen. See Setup/Global for more information on how to do this.
- Click the "Helpdesk" button.
The "Setup/Configuration: Helpdesk" page is displayed.