Difference between revisions of "Setup/Helpdesk"

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m (Introduction)
(Accessing Helpdesk Setup Options)
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== Accessing Helpdesk Setup Options ==
 
== Accessing Helpdesk Setup Options ==
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#Login to the Admin Panel.
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#Select "'''Setup/Configuration'''" from the options on the left side of the screen. See [[Setup/Global]] for more information on how to do this.
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# Click the "'''Helpdesk'''" button.
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[[File:helpdesk.png]]
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The "'''Setup/Configuration: Helpdesk'''" page is displayed.
  
 
== Editing Text on Helpdesk Page ==
 
== Editing Text on Helpdesk Page ==

Revision as of 23:22, 18 September 2011

Contents

Introduction

The "Setup/Configuration: Helpdesk" page is where you can set up help desk options like the text to be displayed on the helpdesk page and notification options when an admin responds to a helpdesk ticket.

Accessing Helpdesk Setup Options

  1. Login to the Admin Panel.
  2. Select "Setup/Configuration" from the options on the left side of the screen. See Setup/Global for more information on how to do this.
  3. Click the "Helpdesk" button.

Helpdesk.png


The "Setup/Configuration: Helpdesk" page is displayed.

Editing Text on Helpdesk Page

Enabling/Disabling Customer Nofications

Editing Email Notification Template