Difference between revisions of "Setup/Helpdesk"

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m (Enabling/Disabling Customer Nofications)
(Editing Text on Helpdesk Page)
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== Editing Text on Helpdesk Page ==
 
== Editing Text on Helpdesk Page ==
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You can display the text of your choice on the Helpdesk page. This could include contact information, helpdesk hours and helpdesk procedures.
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To set up the text to be displayed on your helpdesk page, just type it in or edit it in the text box in the "'''Intro Text on Helpdesk Page'''" field.
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[[File:helpdesktext.png]]
  
 
== Enabling/Disabling Customer Notifications ==
 
== Enabling/Disabling Customer Notifications ==
  
 
== Editing Email Notification Template ==
 
== Editing Email Notification Template ==

Revision as of 23:29, 18 September 2011

Contents

Introduction

The "Setup/Configuration: Helpdesk" page is where you can set up help desk options like the text to be displayed on the helpdesk page and notification options when an admin responds to a helpdesk ticket.

Accessing Helpdesk Setup Options

  1. Login to the Admin Panel.
  2. Select "Setup/Configuration" from the options on the left side of the screen. See Setup/Global for more information on how to do this.
  3. Click the "Helpdesk" button.

Helpdesk.png

The "Setup/Configuration: Helpdesk" page is displayed.

Editing Text on Helpdesk Page

You can display the text of your choice on the Helpdesk page. This could include contact information, helpdesk hours and helpdesk procedures.

To set up the text to be displayed on your helpdesk page, just type it in or edit it in the text box in the "Intro Text on Helpdesk Page" field.

Helpdesktext.png

Enabling/Disabling Customer Notifications

Editing Email Notification Template