Difference between revisions of "How to sell tickets in build in Helpdesk module"

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==Pre Requirements==
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In order to implement such feature you will need one additional plugin - '''credits'''.
 
In order to implement such feature you will need one additional plugin - '''credits'''.
 
This plugin is free for active customers. You need to install and activate it.
 
This plugin is free for active customers. You need to install and activate it.

Revision as of 06:56, 16 December 2016

Pre Requirements

In order to implement such feature you will need one additional plugin - credits. This plugin is free for active customers. You need to install and activate it.

Then in product settings you can setup number of credits. In case customer buy this product then he received defined number of credits.

Helpdesk-ticket-sell-product.png

On Helpdesk tab user will have ability to submit new ticket only if he has credits. User still will be able to see ticket that he opened before. User can not reply to ticket if you close it from admin interface.

Helpdesk-ticket-sell-submit.png

Each time user open new ticket it reduce his balance by 1 credit. User can see history of credits use. In comment he will see ticket id.

Helpdesk-ticket-sell-history.png

In this example I assume one ticket cost 1 credits. Number of credits by product you can configure within product settings.

Add this code to site.php file:

$credit_plugin = Am_Di::getInstance()->plugins_misc->loadGet('credits');
 
Am_Di::getInstance()->hook->add('gridHelpdeskInitGrid', function(Am_Event_Grid $e) use ($credit_plugin) {
    if (!defined('AM_ADMIN')) {
        if ($credit_plugin->balance() <= 0) {
            $e->getGrid()->actionDelete('ticket');
        }
    }
});
 
Am_Di::getInstance()->hook->add(Bootstrap_Helpdesk::EVENT_TICKET_AFTER_INSERT, function(Am_Event $e) use ($credit_plugin) {
    if (!defined('AM_ADMIN')) {
        $ticket = $e->getTicket();
        $credit_plugin->debit(1, "Ticket #{$ticket->ticket_mask}", $ticket->user_id, $ticket->pk());
    }
});

You can see user credits history and debit/credit manually from admin interface as well. aMember Cp -> Users -> Browse Users -> (edit) -> Credits

Helpdesk-ticket-sell-admin.png