Difference between revisions of "How to add welcome ticket in helpdesk when user signup"

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Line 1: Line 1:
 
Add this code to [[site.php file]]:
 
Add this code to [[site.php file]]:
 
<source>
 
<source>
Am_Di::getInstance()->hook->add(Am_Event::USER_AFTER_INSERT, 'onUserAfterInsert');
+
Am_Di::getInstance()->hook->add(Am_Event::USER_AFTER_INSERT, function (Am_Event $event){
function onUserAfterInsert(Am_Event $event){
+
 
     $user = $event->getUser();
 
     $user = $event->getUser();
     $di = Am_Di::getInstance();
+
     $di = $event->getDi();
  
 
     $ticket = $di->helpdeskTicketRecord;
 
     $ticket = $di->helpdeskTicketRecord;
Line 23: Line 22:
 
     $message->ticket_id = $ticket->ticket_id;
 
     $message->ticket_id = $ticket->ticket_id;
 
     $message->insert();
 
     $message->insert();
}
+
});
 
</source>
 
</source>

Revision as of 04:36, 5 February 2016

Add this code to site.php file:

Am_Di::getInstance()->hook->add(Am_Event::USER_AFTER_INSERT,  function (Am_Event $event){
    $user = $event->getUser();
    $di = $event->getDi();
 
    $ticket = $di->helpdeskTicketRecord;
    $ticket->created = $ticket->updated = sqlTime('now');
    $ticket->user_id = $user->user_id;
    $ticket->status = HelpdeskTicket::STATUS_AWAITING_USER_RESPONSE;
 
    // TICKET SUBJECT
    $ticket->subject = 'Welcome user '.$user->name_f.' '.$user->name_l;
    $ticket->insert();
 
    $message = $di->helpdeskMessageRecord;
    $message->dattm = sqlTime('now');
    $message->admin_id = 1; // ADMIN ID
 
    // TICKET BODY
    $message->content =  'Welcome to helpdesk. Simple content';
    $message->ticket_id = $ticket->ticket_id;
    $message->insert();
});