Difference between revisions of "How to add welcome ticket in helpdesk when user signup"

From aMember Pro Documentation
Jump to: navigation, search
Line 8: Line 8:
  
 
     $ticket = $di->helpdeskTicketRecord;
 
     $ticket = $di->helpdeskTicketRecord;
 +
    $ticket->created = $ticket->updated = sqlTime('now');
 
     $ticket->user_id = $user->user_id;
 
     $ticket->user_id = $user->user_id;
 
     $ticket->status = HelpdeskTicket::STATUS_AWAITING_USER_RESPONSE;
 
     $ticket->status = HelpdeskTicket::STATUS_AWAITING_USER_RESPONSE;
Line 16: Line 17:
 
      
 
      
 
     $message = $di->helpdeskMessageRecord;
 
     $message = $di->helpdeskMessageRecord;
 +
    $message->dattm = sqlTime('now');
 
     $message->admin_id = 1; // ADMIN ID
 
     $message->admin_id = 1; // ADMIN ID
  

Revision as of 22:30, 8 September 2013

Add this code to site.php file:

<?php 
Am_Di::getInstance()->hook->add(Am_Event::USER_AFTER_INSERT, 'onUserAfterInsert');
function onUserAfterInsert(Am_Event $event){
    $user = $event->getUser();
    $di = Am_Di::getInstance();
 
    $ticket = $di->helpdeskTicketRecord;
    $ticket->created = $ticket->updated = sqlTime('now');
    $ticket->user_id = $user->user_id;
    $ticket->status = HelpdeskTicket::STATUS_AWAITING_USER_RESPONSE;
 
    // TICKET SUBJECT
    $ticket->subject = 'Welcome user '.$user->name_f.' '.$user->name_l;
    $ticket->insert();
 
    $message = $di->helpdeskMessageRecord;
    $message->dattm = sqlTime('now');
    $message->admin_id = 1; // ADMIN ID
 
    // TICKET BODY
    $message->content =  'Welcome to helpdesk. Simple content';
    $message->ticket_id = $ticket->ticket_id;
    $message->insert();
}