Cannot reset admin password or login

Discussion in 'Troubleshooting' started by silverbacklabs, Oct 12, 2017.

  1. silverbacklabs

    silverbacklabs New Member

    Joined:
    Sep 6, 2012
    Messages:
    3
    I cannot log in to the admin panel despite my best efforts...

    I am running Amember 4.2.14.3b7ee0a.

    I tried to retrieve/reset the password by email, see the error I got below -
    Screen Shot 2017-10-12 at 23.47.30.png
    So I tried the method given in the FAQ...


    The password remained incorrect.......

    Screen Shot 2017-10-12 at 23.46.33.png Screen Shot 2017-10-12 at 23.47.47.png


    I am not sure how else to reset the password. Any body know?

    Thanks,
    K
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,679
    Hello,

    Did you try to log in with password ChangeMe after changes in database?

    Do you mind to contact us in helpdesk
    https://www.amember.com/support
    We will reset password for you.

    Best Regards.
  3. silverbacklabs

    silverbacklabs New Member

    Joined:
    Sep 6, 2012
    Messages:
    3
    Yes I did try to use ChangeMe as the password. Unfortunately it did not work - the above screenshot is from this attempt.

    Ok I will open a ticket. Thank you :)
  4. silverbacklabs

    silverbacklabs New Member

    Joined:
    Sep 6, 2012
    Messages:
    3
    Hi Again Caesar...

    So it turned out that I was trying to access the admin panel from the default users login page... as opposed to the ../amember/admin/ login page. I had not logged in for over a year and subsequently forget that this was the correct URL. I just assumed that the standard member login page would also work for admin accounts.

    So the 'ChangeMe' password did work in the end.

    Anyway thanks for you quick response and help :)
  5. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,679
    Sounds good. Do not forget to change password:
    aMember CP -> Configuration -> Change Password

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