Access restricted after payment for protected folders, cache problem?

Discussion in 'Troubleshooting' started by teberuu, Aug 11, 2017.

  1. teberuu

    teberuu aMember Pro Customer

    Joined:
    Mar 14, 2012
    Messages:
    7
    I have protected folder, when user signs up they get access to folder.

    However after payment users still get "access restricted"

    They have to clear browser cache and re-login before they have access.

    Is this cloudflare cache problem?
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,682
  3. cheetahjab

    cheetahjab aMember Pro Customer

    Joined:
    Dec 15, 2009
    Messages:
    4
    I have this same issue. I've done the upgrades to 5.3.1 as suggested, reset up folder protection and am still getting the same error.
  4. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,682
  5. 123Marketing

    123Marketing aMember Pro Customer

    Joined:
    Jun 4, 2005
    Messages:
    128
    I get this issue a lot myself with some of my clients.

    I have to inform my clients to clear cache, but that is a pain.

    It happens to me a lot - I think it has to do with my browser - Apple Safari. And I do use CloudFlare, too.
  6. 123Marketing

    123Marketing aMember Pro Customer

    Joined:
    Jun 4, 2005
    Messages:
    128
    I might have some great news about this.

    It appears there is a simple solution to deal with this problem between CloudFlare and aMember...

    My go-to web guy told me Apache was not logging visits properly with CloudFlare. He fixed it in minutes. And I have yet to see this reoccur.

    He hangs out on Fiverr... super reasonable and super fast... here is his link:
    https://www.fiverr.com/shahzaibmushtaq

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