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We answer all questions within 24 hours or sooner during the workweek. If you did not receive a response by e-mail within 24 hours, please login to helpdesk and check ticket status using your browser. E-Mail is not 100% reliable, and incorrectly configured email filters may reject messages from our helpdesk system.
On weekends and public holidays only tickets marked as urgent will be answered. Unfortunately, we do not offer free installations on weekends.
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I have been using the aMember platform for over six years to host my Macintosh Training membership site. The software is very fast, and full of features. From getting subscribers signed up to creating email auto-responders, customizing form options and protecting all kinds of content, these guys do it well. I love aMember not only for it's features but for the support they have provided over the years. Alex and his team are constantly improving and updating the application. The interface they created is easy to navigate, allowing me to make changes to my offers and programs quickly.
aMember is one of the most important tools we use at MyThemeShop to manage almost everything. Having 370K plus users comes with its challenges and aMember has been able to handle the users, the transactions, the downloads, the security - flawlessly. On top of that, aMember support is professional and quick. Having aMember and their support is like having a dedicated team of professionals to help you every step of the way. It integrates with WordPress, and if it works for us, it can work for anyone offering any digital products to any number of users. We can't recommend aMember enough.