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We answer all questions within 24 hours or sooner during the workweek. If you did not receive a response by e-mail within 24 hours, please login to helpdesk and check ticket status using your browser. E-Mail is not 100% reliable, and incorrectly configured email filters may reject messages from our helpdesk system.
On weekends and public holidays only tickets marked as urgent will be answered. Unfortunately, we do not offer free installations on weekends.
You can find all available video tutorials here.
Visit aMember Pro v.4 Documentation page
I was able to install the software and get my member site up and running within a day. The software is very reliable and does a great job tracking members and payments.