Error/Debug Log

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Contents

Introduction

The Error/Debug Log page displays all the instances when an error occured in the system along with the details like the URL of the page the user was on, IP address from where the user was logged on, the error message that was displayed and the error trace details.

Viewing the Error/Debug Log

  1. Select "Utilities" from the options on the left side of the page.
  2. Click on "Logs" under "Utilities". If you are on some other page of the "Logs" section, click on the "Errors" button.
Errors.png
3. The Error Logs page will be displayed.
Errorlog.png

Viewing Page On Which Error Occured

1. To view the page on which the error occured,look in the URL column.
Viewurl.png
2. If the error occured on one of the main pages like the signup page, cart, etc, the URL will be displayed.
3. Otherwise, click on the "Click to Expand" column for the error whose URL you want to view.
4. The complete URL for the page on which the error occured will be displayed.
Urldetails.png

Viewing Error Trace Details

1. To view the trace details of the error, click on "Click to Expand" in the "Trace" field.
Viewtrace.png
2. The complete trace record for the error will be displayed.
Tracedetails.png

Searching the Error Log

You can search the Error Log for a specific record using the "Filter" field provided above the Errors list.

Filtererrorlist.png

Just enter the IP address, URL or a keyword from the error message in the search field provided and click on the "Apply" button. Only those records matching the search criteria will be displayed.

Sorting the Error/Debug Log

By default, the errors list is sorting in descending order by date. You can sort it in ascending or descending order by the following using the arrow buttons provided based on on your requirements.

  • Time
  • URL
  • IP
  • Message
Sortingerrorlist.png

Sorting Errors ByTime/Date

  1. Click on the arrows in the "Time" column to sort the list in ascending order by date. The two arrows will now be replaced by an arrow pointing downwards indicating that that the list is sorted in ascending order by time/date. In this sort, the oldest errors will be displayed first followed by the errors after that time/date till the most recent time/date.
  2. Click on the downward pointing arrow to sort the list in descending order by time/date. In this sort, the newest errors will be displayed first followed by the errors before that time/date till the oldest time/date.
Sortbytime.png

Sorting Errors By URL

  1. Click on the arrows in the "URL" column to sort the list in descending alphabetical order by URL. The two arrows will now be replaced by an arrow pointing upwards indicating that that the list is sorted in descending order by URL. In this sort, the URL with the highest alphabetical position will be displayed first followed by the lower alphabetical letters till the lowest one.
  2. Click on the upward pointing arrow to sort the list in ascending alphabetical order by URL. In this sort, the the URL starting with the lowest alphabet will be displayed first followed by the higher alphabets till the highest one.
Sortbyurl.png

Sorting Errors by IP Address

  1. Click on the arrows in the "IP" column to sort the list in descending order by IP address. The two arrows will now be replaced by an arrow pointing upwards indicating that that the list is sorted in descending order by IP address. In this sort, the IP address with the highest number will be displayed first followed by the lower numbers till the lowest one.
  2. Click on the upward pointing arrow to sort the list in ascending order by IP address. In this sort, the IP address with the lowest number will be displayed first followed by the higher numbers till the highest one.
Sortbyipaddress.png

Sorting Errors By Error Message

  1. Click on the arrows in the "Message" column to sort the list in descending alphabetical order by error message. The two arrows will now be replaced by an arrow pointing upwards indicating that that the list is sorted in descending order by error message. In this sort, the error message starting with an alphabet in the highest alphabetical position will be displayed first followed by the lower alphabetical letters till the lowest one.
  2. Click on the upward pointing arrow to sort the list in ascending alphabetical order by error message. In this sort, the the error message starting with the lowest alphabet will be displayed first followed by the higher alphabets till the highest one.
Sortbyerrormessage.png