Your buyer’s bank requested a reversal for the transaction below.

Discussion in 'Payments processing' started by doyo, Dec 17, 2015.

  1. doyo

    doyo New Member

    Joined:
    Aug 16, 2012
    Messages:
    23
    A person reversed a payment, but this person still has access. The reversal process apparently did not communicate to amember.

    How do I manually deny access without messing up something?

    I can't "refund" because the reversal has already sent money to the person.

    edited to add- I use paypal
  2. doyo

    doyo New Member

    Joined:
    Aug 16, 2012
    Messages:
    23
    For now I have set the subscription to expire today.

    Unnecessary Information: The person was unable to logon, so she never had access. She used an email address that rejected emails, so she was unable to retrieve a password.
  3. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,659
    Do you use latest version of PayPal plugin? It should support reversal and revoke access automatically.

    Also aMember allow you to add just refund record (without request to PayPal for real refund). This way aMember mark such payment as refunded and revoke access. You need to click link 'refund' and enable option 'I submitted refund already and only wanted to add refund record to invoice' in popup window.

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