Wrong subscription start date

Discussion in 'Troubleshooting' started by hermetik, Mar 22, 2013.

  1. hermetik

    hermetik New Member

    Joined:
    Nov 27, 2012
    Messages:
    8
    Hi.

    Example:
    1. User has an active subscription of product-1 until 29th of march
    2. 20th of march: user pays for another month
    I would expect that his subscription would then last until 29th of april

    Instead his subscription lasts unitl 20th of april.

    This seems strange to me.

    Regards,
    Alex
  2. gswaim

    gswaim CGI-Central Partner

    Joined:
    Jul 2, 2003
    Messages:
    641
    That behavior is controlled by the "Start Date Calculation" setting on the product page. Make sure you are using setting as shown below.

    renewal date.png
  3. thehpmc

    thehpmc Member

    Joined:
    Aug 24, 2006
    Messages:
    901
    Add to Grants post that the 'Renewal Group' needs to be the same.
  4. gswaim

    gswaim CGI-Central Partner

    Joined:
    Jul 2, 2003
    Messages:
    641
    True, but that mainly relates to two products that are the same but different pay plans. In this situation the user renewed the same product early.
  5. thehpmc

    thehpmc Member

    Joined:
    Aug 24, 2006
    Messages:
    901
    That's true.
  6. hermetik

    hermetik New Member

    Joined:
    Nov 27, 2012
    Messages:
    8
    what is with the recurring subscriptions and the rigth subscription start date?
    how can i fix this?

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