Just clear the cookies for amember.com site and try again. It's an issue with your cookies, that's all. I know because I use a "Forget Me" extension in Chrome (one click of a button clears the cookies on the site being browsed) to take care of that on this site when it happens. As far as the support goes, they are usually very efficient in responding with the solution, assuming you provide them with all the relevant info and details of your problem so they don't have to do any guesswork, and only on a rare occasion it feels like the person just responded for the sake of responding (a one liner) instead of reading more about the whole issue and trying to come up with a solution (and then the back and forth might end up taking a week or two until you've explained everything you need to explain and the other person has caught up).... But it's really annoying lately that it takes 3-4 days to get a response - Alex, how is the hiring going? You gotta have people solving these issues constantly (maybe even increase the cost of continued support if you need to pay for them - I'd definitely pay), as the customers don't care if your guys are on holidays, vacation, sick, kidnapped, dead, whatever... the harsh reality is that people don't care - they just need their issues looked at and taken care of or get their questions answered as soon as possible.