I've ordered amember pro twice now and both times it says that my order needs to be processed manually by "someone". I'm pretty pissed that I haven't been able to instantly download this software (as it says on the order). Because of this I've had to delay a big product launch until this gets resolved. Very unhappy! Furthermore, the customer service has been a nightmare. I send an email and get a response more than 24 hours later. That's simply unacceptable and if there was another alternate program I would definitely be all over it right now.