Where is "Retry Processing" ?

Discussion in 'Payments processing' started by guy1, May 9, 2015.

  1. guy1

    guy1 Member

    Joined:
    Aug 29, 2006
    Messages:
    129
    I've had a failed subscription attempt trigger an email to me today that says once I've fixed the issue I can,

    "..visit Amember CP-> Invoice Log, find this transaction (xxxx) and press, "Retry Processing"

    I don't see the "retry processing" anywhere.

    Does anyone know where it is?

    Thanks

    Guy
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    It is the only one icon in Actions column.
  3. guy1

    guy1 Member

    Joined:
    Aug 29, 2006
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    Thanks Alexander. Is it the green circular arrow icon? I press it and don't see anything happen.

    I have an urgent ticket with the help desk as my payments aren't suceeding. I had an email from the system saying a connection with the database could not be established last night once I turned on emails for errors.

    Hopefully you can see this ticket (I've had a ticket in the system in the last year that got lost so if you could check I would be grateful).
  4. guy1

    guy1 Member

    Joined:
    Aug 29, 2006
    Messages:
    129
    Bump!!!
  5. alexander

    alexander Administrator Staff Member

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    Jan 8, 2003
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    Guy,
    I found your ticket, I wil lcheck it and reply asap.
    Sorry for this delay.

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