What users will recieve Send Signup E-Mail?

Discussion in 'Troubleshooting' started by edusites, Mar 25, 2015.

  1. edusites

    edusites aMember Pro Customer

    Joined:
    Aug 9, 2009
    Messages:
    46
    I have been customising the email templates on an aMember Pro site, and found that several emails were sent out to users automatically last night.

    I don't understand why these were sent out as they were the 'Send Signup E-Mail', which should only be sent out after a first payment has been recieved, these users have not made a payment.

    Can someone tell me what will trigger this email, for instance; what fields have to have what status?
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,642
    aMember send this email when first subscripton is completed (not payment) so it can be triggered with free access as well.
  3. edusites

    edusites aMember Pro Customer

    Joined:
    Aug 9, 2009
    Messages:
    46
    But emails were sent out to users who had registered some time ago and had never set up a subscription.
  4. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,642
    Hmm, It is strange. Please contact us in helpdesk (https://www.amember.com/support) we will investigate this issue. I need access to your installation to check everything and find out exact reason of such behavior.

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