what is "Additional Fields" under help desk?

Discussion in 'Installation' started by ccwjames, Apr 6, 2016.

  1. ccwjames

    ccwjames Member

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    I see when setting up new site a part in the helpdesk called fields?

    i put something in there thinking this is information we can ask for when a user makes a helpdesk , but when i login as a user and click helpdesk, there is just tittle and message? so what is this field for?
  2. ccwjames

    ccwjames Member

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  3. caesar

    caesar aMember Pro Developer Staff Member

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    Do you mind to add several categories of requests in your helpdesk configuration?
    In request category configuration you can choose fields to ask then.

    Best Regards.
  4. ccwjames

    ccwjames Member

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    i added mate about 4 cats, like after hours, ect
    but added one field and see no option?
  5. ccwjames

    ccwjames Member

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    think i got it now :)
  6. caesar

    caesar aMember Pro Developer Staff Member

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    Ok, sounds good.

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