Want to send pending users a payment link, how get that list?

Discussion in 'Payments processing' started by healthheroes, Feb 3, 2016.

  1. healthheroes

    healthheroes Member

    Joined:
    Jan 24, 2008
    Messages:
    48
    Hi,

    from the time V3 stopped working to me updating to V4, I had a lot of users try to sign up but payments weren't being processed.

    They are now listed in the system as "Pending", but in Advanced Search, I see no "Pending" criteria

    How do I create and export that list so I can contact them with an apology and opportunity to order?
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,669
    You can set up 'Pending Invoice Notifications to User' at
    aMember CP -> Configuration -> Setup/Configuration -> E-Mail

    Within email template you can use placeholder %paylink%
    This placeholder will be automatically expanded with actual payment link to complete pending invoice.
  3. healthheroes

    healthheroes Member

    Joined:
    Jan 24, 2008
    Messages:
    48
    Thanks Caesar, you always have the answers

    If someone is pending, what does that indicate happened?

    My understanding is, they completed the member details page which comes before the order page, but never completed the order

    Is that correct?

    Also,

    I want to export that list because its too many to send from my server. how can I export all pending users?
  4. caesar

    caesar aMember Pro Developer Staff Member

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    Oct 16, 2009
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    Yes, pending means user register his account but has not any either active or expired subscriptions.

    You can export list of such users at
    aMember Cp -> Users -> Browse Users
    click 'Advanced Search' and choose 'Status' = 'Pending' as condition .
    Then apply this search and scroll down. Below table in right corner you will see link 'Export'
  5. healthheroes

    healthheroes Member

    Joined:
    Jan 24, 2008
    Messages:
    48
    Thanks Caesar

    Yes, I thought that would be the process for creating the list of users with "Status: Pending" however, "pending" is not an option in the dropdown menu, here:

    aMember Cp -> Users -> Browse Users -> Advanced Search -> User Subscrition Status

    Is "Pending" going by a different name in this dropdown menu?
  6. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
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    You can find 'Status' condition in option group 'User Base Fields'

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