Variety of issues - paypal, clickbank....

Discussion in 'Payment Systems' started by stephen68, Mar 3, 2011.

  1. stephen68

    stephen68 New Member

    Joined:
    Feb 14, 2011
    Messages:
    7
    Hi everyone,

    I apologize for making my first post one requesting help, but i hope to be able to help other people in the future :)

    Now to the problems/concerns i'm having:

    1) I am setting up a membership site with three different payment gateways - paypal, paydotcom and clickbank.

    I am currently in the process of working out the unsubscribe system for each of these gateways, starting with clickbank.

    I have requested off clickbank a dev API key, which I have input into the correct place in amember admin, as well as my clerk key (which is read only for some reason - This could be the reason for the problem but I can't see where to get a read/write one).

    I perform a test transaction using a test credit card number from clickbank, and everything works smoothly. When I try and unsubscribe however I get a generic amember "an error has occured", im guessing because the clickbank API returned 404 for improper credentials due to my read only clerk key?

    My other theory is that because it is a test transaction the data it is trying to modify is not actually in the clickbank database, hense the error.

    If anyone has any insight into this either way or with alternative theories it would be much appreciated.

    2) Manually deleting customer accounts.

    If I have had a customer sign up, using paypal_r for a recurring service, and I manually delete the user in amember admin (for what ever reason), will this also kill the automatic payment profile set up in paypal, or will the payment simply never be asked for again by amember so it is not an issue for the end user?

    Similarly what will happen if I manually delete an account signed up through paydotcom, who as of yet I don't see have an API for managing cancellations.

    Many thanks in advance!

    Steve
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    5,912
    1. aMember should store API requests log in payment record (amember CP -> Payments -> Edit payment) what you have in log for that cancellation?
    2 . If you will not delete an account from aMember this will not affect recurring payments set in payment system. So users will be billed still.
  3. stephen68

    stephen68 New Member

    Joined:
    Feb 14, 2011
    Messages:
    7
    Hi Alex,

    1) There is nothing in the log regarding a cancellation, just the payment itself - I believe this is probably an issue with not having a read/write clerk key at clickbank, I just can't work out how to get anything other than a read only key.

    2) Ok, that clears that up, and saves me from having to process cancellations myself.

    Thanks,

    Steve
  4. stephen68

    stephen68 New Member

    Joined:
    Feb 14, 2011
    Messages:
    7
    I have now worked out how to get a read/write key (signed up for a clickbank master account), however I am getting the same error returned. Here is what is shown in my debug info even after attempting several times to cancel:

    DEBUG INFO: payment system actions


    product_id 4
    name_f John
    name_l Tes
    email sales@archeoncomputers.com
    login jtest
    pass0 ******
    pass1 ******
    do_payment 1
    price_group 3
    aff_id 1
    paysys_id clickbank
    COUPON_CODE
    BASKET_PRODUCTS 0=>4
    BASKET_PRICES 4=>29


    item 1
    cbreceipt XE4Y5RC3
    time 1299181918
    cbpop D0B306AE
    cbaffi 0
    cname John Tes
    cemail sales@archeoncomputers.com
    ccountry US
    czip 28677
    seed 12
    name John Tes
    email sales@archeoncomputers.com
    country
    zipcode

    Please advise
  5. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    5,912
    Please contact us in helpdesk with this issue. I need access info in order to debug this.
  6. stephen68

    stephen68 New Member

    Joined:
    Feb 14, 2011
    Messages:
    7
    Support request sent
  7. ludo99

    ludo99 New Member

    Joined:
    Jul 20, 2008
    Messages:
    12
    I'm been having the same problem for months. Has this clicbank cancellation issue been fixed?

Share This Page