User's Paypal account is changing, how to handle?

Discussion in 'Payments processing' started by mdarras, Mar 9, 2016.

  1. mdarras

    mdarras aMember Pro Customer

    Joined:
    Dec 6, 2015
    Messages:
    20
    Hey there,

    We have a particular user who has a Paypal account that has to be closed, and he will be opening a new one (business name change).

    All of his auto recurring subscriptions with his current account will be cancelled via Paypal (including the one to our forum).

    What is the "proper" way to handle this on the amember side? He wants to continue his subscription with us, but I need to change his paypal info to the new account so his membership stays active.

    Can I do this within amember, or do I need to log into Paypal and set him up manually in there, then add the receipt to amember?

    Thanks!
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,669
    I suggest to cancel his current subscriptions and ask him to sign up again with new PayPal account.

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