Username does not exist in database...message

Discussion in 'Troubleshooting' started by margie_nance, Dec 15, 2015.

  1. margie_nance

    margie_nance aMember Pro Customer

    Joined:
    Apr 11, 2015
    Messages:
    11
    I continue to have this problem with some users between vbulletin and amember.

    I have done the following:
    1. create product in amember (no charge item since these people already paid for a membership in vbulletin)
    2. intergrate product to vbulletin usergroups on intergration page
    3. turned on silent add members
    4. linked all vbulletin usergroups to products on vbulletin plugin page

    When a vbulletin member signs in - it says they don't exist
    If I try to add them manually IN AMEMBER - I get a message on the admin dashboard that this user name is already taken. If I look up that member - they don't show up anywhere.

    I have more than 2000 members still on vbulletin and 400 who have successfully linked. Some link, some don't. What is the problem??

    UGH!!! this is so frustrating.

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