Upgrading Program Levels

Discussion in 'Payments processing' started by jeremy_krakowski, Apr 12, 2016.

  1. jeremy_krakowski

    jeremy_krakowski New Member

    Joined:
    Jan 30, 2015
    Messages:
    4
    Is there a plugin or a setting to use for Upgrading program levels:

    Example: We have 1000 people who are registered at Tier 1 for $77

    We currently only offer Tier 1.

    We are adding a Tier 2 for $127 with more features.

    We anticipate about 20-30% of these people will want the higher level.

    How do we manage the "upgrade" process" so we don't have hundreds of email asking (for the sake of example only) "Hey can you apply 3 days of my old membership to the new upgraded membership" or "hey i just registered and want to upgrade, can you refund me and reactivate, or apply my whole payment to a portion of the new membership" and have to manually manage all of this from a customer service standpoint.

    Should I make a special "Upgrade" product and they have to pay for 2 products and two different renewal dates instead of one separate one? Seems kind of unprofessional to me - especially if people are budgeting in the cost of membership and have to manage an initial fee + an upgrade fee at a different date.
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,659
    You just need to set up Upgrade Path from Tier 1 to Tier 2. You may do it at
    aMember Cp -> Products -> Manage Product
    link 'Manage Upgrade Path' above table with your products.

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