Unable to stop Recurring Payment.

Discussion in 'Troubleshooting' started by g40servers, Feb 1, 2013.

  1. g40servers

    g40servers New Member

    Joined:
    Dec 5, 2012
    Messages:
    10
    Hello everyone,

    I have a customer who was on a three day trial period we set it up so that the user doesn't pay anything for the first 3 days then paypal bills him the monthly cost. However this user is 10 days past due and paypal keeps trying to bill him.

    So I went into his account and tried hitting the STOP RECURRING button and it just hangs there and does nothing.

    I really need to get this stopped and I'm unsure how to do so without deleting the whole user account.
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    you should cancel his subscription from your paypal account.
    Then in amember it will be disabled automatically.

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