trying to add images and links in open helpdesk

Discussion in 'Customization & add-ons' started by ccwjames, Apr 17, 2016.

  1. ccwjames

    ccwjames Member

    Joined:
    Sep 11, 2014
    Messages:
    430
    im using the auto welcome helpdesk in the site php

    but for some reason the img tags wont add images

    Code:
    [center][IMG SRC="http://xxxxx/banners/Please_Read_Sign.gif"][/center]
    Code:
    <center><IMG SRC="http://xxxxx/banners/Please_Read_Sign.gif"></center>
    what codes do i need to use in this helpdesk, to make it look better?

    also html img code i used in the fields for sign wont show with adblock enabled?
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,670
    Message in heldpesk supports only text. It does not support html markup. So it is not possible to add image to this message.
  3. ccwjames

    ccwjames Member

    Joined:
    Sep 11, 2014
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    will be nice as a new addon, as on there we can add links to pages for people to read etc
  4. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,670
    You already can add links to heldpesk messages. Moreover heldpesk module automatically convert your plain text links to hyperlink. Just try to type something like "http://www.amember.com" in helpdesk message and you will see how it work.

    Btw: in latest version (5.0.6) you can use avatars in heldpesk conversion. Fell free to enable this option in module configuration page at
    aMember CP -> Configuration -> Setup/Configuration -> Helpdesk (Show Avatars in Ticket Conversation)

    Another new option is show avatar on user dashboard in default theme. You can enable this option at
    aMember CP -> Configuration -> Setup/Configuration -> Avatar (Switch default identity block with block with avatar)

    Best Regards.
  5. ccwjames

    ccwjames Member

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    expalined in other post, i added a defraut image in the avatar plugin, but not working on helpdesk tickets

    the box as well when u browse users, just has a small image
    but i will look
  6. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
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    1,670
    Feel free to contact us in heldpesk with this issue. I will check what can be wrong.
  7. ccwjames

    ccwjames Member

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    Sep 11, 2014
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    430
    opening ticket now

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