"Too many redirects" error message when logging in

Discussion in 'Troubleshooting' started by pascalevdb, Dec 28, 2011.

  1. pascalevdb

    pascalevdb Member

    Joined:
    May 30, 2007
    Messages:
    41
    hi there,

    I've set up a new product for an existing folder, and when users log in, they are getting the following error message:

    Too many redirects occurred trying to open “http://www.domain.com/default.htm”. This might occur if you open a page that is redirected to open another page which then is redirected to open the original page.

    any ideas?
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,435
    Sounds like you set something up wrong- either on the page protection, folder protection etc.. hard to diagnose without seeing what you set up.
    Can you post some screenshots?

    David
  3. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,274
    Also, what exact aMember version you have?
  4. pascalevdb

    pascalevdb Member

    Joined:
    May 30, 2007
    Messages:
    41
    Hi both of you and thanks for your response.

    I am using amember 3.1.4

    and attached is a screenshot of the error message.
    the folder and protection were working fine, then I added a new product to the folder - but there are only 2 products associated with this one folder:

    amemer error.jpg
  5. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
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    Id say delete the current folder protection, then go in with FTP and makesure htaccess has been deleted- then do folder protection again.

    David
  6. jasonh24

    jasonh24 aMember Pro Customer

    Joined:
    Apr 19, 2009
    Messages:
    7
    Did this issue ever get resolved? I see it has been addressed in version 4. Is there anyway that I can stop this from happening in 3.1.9? I deleted the htaccess file and no dice. I am not ready to upgrade yet, but need to be able to protect a folder. I keep getting the "too many redirects" error.

    Thanks
  7. skippybosco

    skippybosco CGI-Central Partner Staff Member

    Joined:
    Aug 22, 2006
    Messages:
    2,526
    Is this a new installation?

    A few things to check:

    1. Do you see the issue from a clean browser (clear browser cache / cookie, restart, only log on to aMember as user).

    1. Does your root directory have the correct permissions

    2. Do you have a session.save_path defined for your server, is it a valid path, does your web account have write access to it.
  8. pascalevdb

    pascalevdb Member

    Joined:
    May 30, 2007
    Messages:
    41
    To answer your question, yes! I "redid" the .htaccess file and it is working just fine. Good luck with your issue. Wish I could be more helpful.

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