Tell system "Try again" after failed recurring payment

Discussion in 'Troubleshooting' started by johnww, Nov 18, 2014.

  1. johnww

    johnww Member

    Oct 18, 2005
    Here is a situation that occurs at least 1 time per month for us. With the current amember, recovering from this situation is very painful:

    Due to fraud detection or hacking, the credit card issuer cancels the customer's current card and sends the customer a new card. Amember tries to renew a subscription during this time when the card is cancelled and the new card is not yet issued.

    Our current amember tries 3 times to charge the card. After the 3rd failure, amember marks the order as "recurring failed". A few days later, the customer receives his new card. We currently have no way to reset the system so that it tries to collect the recurring payment again.

    It would be very convenient to have a button "Attempt payment now" or some other way to reset the system so that it will attempt payments again.
  2. michael_macdonald

    michael_macdonald New Member

    Dec 4, 2012
    Any answer for this question.. Same issue here.
  3. ccwjames

    ccwjames Member

    Sep 11, 2014
    the OP is 2 years old!!!

    firstly you haven't said what payment system your using?
    second if its ONLY 1 person a month, wheres the problem? As only 5 mins of your time to change something
    to just cancel the membership and let them restart when new card comes.

    lets say your using stripe, you can set something up

    Retry On Failure
    if the recurring billing has failed,
    aMember can repeat it after several days,
    and extend customer subscription for that period
    enter number of days to repeat billing attempt

    you could set for 10 days as that's the norm for a new card to be sent out and also use the fall back to another card, or payment gateway for the user. But amember would need to know new card details anyways!!

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