Support Tickets?

Discussion in 'Pre-Sales Questions' started by robertp, Jun 5, 2012.

  1. robertp

    robertp New Member

    Joined:
    Jun 3, 2012
    Messages:
    2
    Hey,

    Is it just me, or has anyone else had problems submitting a support ticket?

    I've submitted 2 now and the Ticket History shows 0-0 of 0. WTH

    I emailed support on 6/4/12 at 6:13pm Eastern Time US with my questions, and have yet to get a response. I realize their in another country, but they should really consider 24 hr support online.

    Robert
    robertp, Jun 5, 2012
    #1
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Robert,
    I'm sorry for this issue.
    Both your tickets were incorrectly marked as spam by helpdesk.
    I'm going to restore these tickets and will reply in a few minutes.
    alexander, Jun 6, 2012
    #2
  3. robertp

    robertp New Member

    Joined:
    Jun 3, 2012
    Messages:
    2
    Thank you for responding Alexander. Any idea how to avoid your Spam filter?

    Robert
    robertp, Jun 6, 2012
    #3
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Robert,
    We are looking into this issue now and we will make corrections to it's configuration for sure.
    alexander, Jun 7, 2012
    #4

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