Subscription Upgrade and Downgrade

Discussion in 'Troubleshooting' started by janeindiran, Jun 28, 2016.

  1. janeindiran

    janeindiran New Member

    May 4, 2016
    I have 3 products grouped under one category. For example New Letter is a category and there are products in it, Free - free Subscription, Basic - paid 10$/month recurring, Premium - paid 15$/month recurring. Plan upgrades/downgrades are set as

    Free -> Basic - Default Rate
    Basic -> Premium - Default Rate
    Free -> Premium - Default Rate

    Basic -> Free - Default Rate
    Premium -> Free - Default Rate
    Premium -> Basic - Default Rate

    Upgrade plans are working correctly. But while downgrading
    For example

    Premium -> Basic, then again Basic->Premium - It ends up activating both Basic and Premium

    and while switching to FREE plan i get "This payment system could not handle zero-total invoices" and invoice gets created in pending state. How to handle it? I want the FREE to get activated. Is there a way to fix this issue?

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