Some Members Locked Out - Others Can Access

Discussion in 'Setting-up protection' started by femur, Jul 26, 2013.

  1. femur

    femur aMember Pro Customer

    Joined:
    Mar 9, 2009
    Messages:
    24
    I'm suddenly having an urgent problem - I have a ticket in with support but it's now the weekend and I'm afraid I won't hear anything further from them until Monday. Plus it's a strange problem.

    Suddenly, last night, SOME members cannot access ANY protected folder on the website. They get redirected to the "no-access" page and cannot access anything, free protected content, content they've paid for, anything!

    Meanwhile, other users (including myself) can access the site just fine.

    I did add a new product last night, but it was up for about six hours before things started getting strange. I've rebooted the server, restarted MySQL. I'm at a loss as to what to do. It's hard to troubleshoot a problem when I can't replicate it myself, but site members are very upset and I don't know what to do.

    I'm using amember 4.2.17.

    Any suggestions appreciated!
  2. femur

    femur aMember Pro Customer

    Joined:
    Mar 9, 2009
    Messages:
    24
    I think I fixed the problem by rebuilding the database but will know more after further testing.

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