Reverting to normal recurring price after a Trial Price

Discussion in 'Troubleshooting' started by nourishingnutrition, Mar 1, 2012.

  1. nourishingnutrition

    nourishingnutrition New Member

    Joined:
    Sep 22, 2009
    Messages:
    3
    I'm on Script Version: 3.1.8PRO

    We have a product that is $19.95 for a trial 3 months, we wanted it to recur after that at $9.95 / month when that expired.

    I set up the product:
    Price: 9.95
    Duration: 1 Months
    Trial 1 Price: 19.95
    Trial 1 Duration: 3 Months (see image)

    settings.gif

    However, people are getting charged 19.95 after the initial 3 months have expired, not 9.95 like we want.

    trial-charged-at-1995-twice.gif

    A) Is it possible to do what we want (19.95 for 3 months, then recurring 9.95/month)?
    B) How should the product be set up?

    Many, many thanks if you can solve this.
    -gwyn

  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,435
    Are these existing subscribers on paypal? they are locked in to whatever pricing plan they signed up under at paypal.

    David
  3. nourishingnutrition

    nourishingnutrition New Member

    Joined:
    Sep 22, 2009
    Messages:
    3
    Many thanks for replying, David,

    Yes they signed up via PayPal for this subscription product that was configured like I mentioned

    ( Price: 9.95
    Duration: 1 Months
    Trial 1 Price: 19.95
    Trial 1 Duration: 3 Months )

    So we hoped that even though they use paypal, the price could be changed after one cycle.

    I'm working with amember's support center/ ticketing system and they say it should work as we want as we had it configured. If the issue gets solved I'll post back here.
  4. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,435
    Not with paypal regular- you wont be able to change their pricing. Once they signup for a price in paypal- thats the price they get until they cancel. I dont think paypal would be happy with vendors suddenly changing the price of their subscriptions after the agreement has been made....

    Paypal pro may be different.

    David

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