Reporting seems inaccurate - anybody else?

Discussion in 'Troubleshooting' started by anjimi, Dec 16, 2016.

  1. anjimi

    anjimi aMember Pro Customer

    Joined:
    Mar 30, 2015
    Messages:
    7
    Hi all,

    We have major inconsistencies when it comes to reporting. We just need to know how many subscribers we have.

    In reporting, when running the report 'Active Users By Products' - a figure will show. That figure can fluctuate by hundreds within hours, even though those fluctuations do not reflect the number of signups/cancellations.

    We have one product, and two payment systems (PayPal and WorldPay).

    We just simply want to know how many subscribers we have, which is quite important to any business.

    Can anyone help or share their own experiences with this?
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    1,669

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