Renewal reminder email

Discussion in 'Troubleshooting' started by jennifer_davis, Jan 27, 2013.

  1. jennifer_davis

    jennifer_davis New Member

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  2. davidm1

    davidm1 aMember User & Partner

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    Did you switch on use v3 compatible links in the v4 admin?

    David
  3. jennifer_davis

    jennifer_davis New Member

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    Not knowingly. LOL. Where would I find that?
  4. jennifer_davis

    jennifer_davis New Member

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    Okay, I found where that is in Configuration, and no, it is not checked.
  5. alexander

    alexander Administrator Staff Member

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    You have to enable that setting if you want to use the same urls as in v3
  6. jennifer_davis

    jennifer_davis New Member

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    I don't WANT to use the same urls as in v3. I want the reminder email to have the correct login link. How do I change that?
  7. alexander

    alexander Administrator Staff Member

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    Check aMember CP -> Protect Content -> Emails and also check all templates in amember CP -> Setup -> Email
  8. jennifer_davis

    jennifer_davis New Member

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    There are no emails under aMember CP -> Protect Content -> Email Messages and I have looked at all the templates under amember CP -> Setup -> Email. I cannot find where this email template is. This is the structure of the email. Can someone please tell me exactly which template to search for this?


    Dear ****,
    Your annual membership to **** expired 01/20/2013.
    Please log-on to the membership information page at:
    http://domainname.com/member/member.php
    and renew your membership
    Your login details:
    Your User ID: **** Your Password: ****
    Thank you for your attention!
    --
    Best Regards,
  9. jennifer_davis

    jennifer_davis New Member

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    My client has searched the aMember Pro setup/configuration screens as well and neither of us can find the above email template. The client did have an old, old version of aMember running on a different web host ( same domain name). Is there any way this old version could still be running on that old host? The domain is cablehaywardarts.org
  10. alexander

    alexander Administrator Staff Member

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    Yes I believe that message was sent from old version which you have installed on other host.
    So just remove it.
  11. sybaris

    sybaris Member

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    Where is this option in V4? I have the same issue. A user expired (not literally, they are still alive) but no warning was sent. Do I have to enable it and if so where?
    Thanks
  12. alexander

    alexander Administrator Staff Member

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    Expiration notifications in v4 could be set from amember CP -> Protect Content -> Emails ->
  13. jennifer_davis

    jennifer_davis New Member

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    Turns out the emails were coming from the old version of aMember on the client's former web host. The client asked the former web host to delete the aMember directory. Hopefully, that will take care of the problem.

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